Custom Song Plaque - Photo Night Light Plaque with Code and Text Couple Valentines Day

Production & Shipping Information

Every item in our store is custom-made just for you! Because we don’t pull items from a shelf, your order goes through two distinct stages before it reaches your door: Production and Shipping.

1. Production Time (The "Making" Phase)

Once you place your order, our production partners get to work. This includes high-quality printing, embroidery, or assembly, followed by a thorough quality check.

• All Items: 3 Business Days

Note: Production begins the following business day after your order is placed. Orders placed on weekends or holidays will begin processing the next available business day.

2. Shipping Times (The "Transit" Phase)

After your item is crafted and packed, it is handed over to our carriers. Delivery times depend on your location:

DestinationShipping TimeTotal Estimated Lead TimeUnited States3 – 5 Business Days6 – 8 Business DaysInternational7 – 12 Business Days10 – 15 Business Days

Important Details to Keep in Mind

• Tracking Your Order: You will receive a shipping confirmation email with a tracking number as soon as your order leaves the production facility. Please allow 24–48 hours for the tracking link to update.
• Multiple Shipments: Since we use specialized Print-on-Demand providers to ensure the best quality for specific items, your order may arrive in multiple packages if you purchased different types of products (e.g., a mug and a t-shirt).
• Address Accuracy: Please double-check your shipping address during checkout. Because our items are personalized, we are unable to redirect packages once they have entered the production phase.
• Customs & Duties: For international orders, please note that your country may apply customs fees or import duties. These charges are the responsibility of the recipient and are not included in our shipping costs.

Frequently Asked Questions

How do I calculate when I will receive my order?

Simply add the 3 days of production to the shipping time for your region. For example, a US order usually arrives within 8 business days total.

Can I cancel my order?

Because we begin the customization process almost immediately, cancellations must be requested within 2 hours of purchase. Once an item has entered production, we can no longer cancel or modify the order.

How to Personalize Your Order

Making your item unique is simple! Just follow these three easy steps before checking out:

1. Choose Your Options

Select your preferred size, color, or style from the dropdown menus on the product page.

2. Enter Your Custom Details

Locate the "Personalization Box" (or "Add a note to your order" in the cart). Please provide the following:

• Text: Exact name, initials, or phrase (e.g., "Sarah" or "A&J").
• Font Choice: Mention the font name or number from our style guide image.
• Design/Icon: If applicable, specify which graphic you’d like included.

3. Review & Double-Check

Please ensure all spelling and dates are correct. Since these items are custom-made just for you, we are unable to accept returns due to typos provided at the time of order.

Pro Tip: If you have a specific layout in mind or a high-quality photo to upload, please use the "Upload Image" button or email it to [Your Email Address] with your Order Number in the subject line.

At [Store Name], we take pride in creating custom pieces just for you. Because our products are made-to-order and personalized, we have a strict policy regarding returns and refunds.

1. All Sales are Final

Due to the custom nature of our products, we do not accept returns or exchanges for change of mind, incorrect size selection, or customer error (such as spelling mistakes or choosing the wrong color/font).

2. Order Accuracy

Please double-check all personalization details before submitting your order. We produce items exactly as they are entered in the order form.

• 
  Check Spelling: We are not responsible for typos provided by the customer.
  
• 
  Review Previews: If a digital proof was provided and approved, the final product will match that proof.
  

3. Damages and Issues (Exceptions)

We want you to love your custom item! We will only offer a replacement or refund if:

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  The item arrived damaged during transit.
  
• 
  There is a manufacturing defect.
  
• 
  We made a mistake that differs from your original order (e.g., we misspelled a name that you spelled correctly).
  

How to report an issue: Please inspect your order upon reception and contact us at [Insert Email Address] within [48/72] hours of delivery. You must include your order number and clear photos of the damage or the error.

4. Cancellations

Cancellations are only accepted within [2/12/24] hours of purchase. Once the production process has begun, we can no longer cancel or refund the order.