Cancel and Modify

Because many Giftarica products are personalized or made to order, production can begin shortly after an order is placed.

This policy explains how cancellation and modification requests are handled.

2-Hour Cancellation & Modification Window

If you need to cancel or change an order, please contact Giftarica within 2 hours of placing the order.

Email: support@giftarica.com
Phone: (844) 373-7601

Please include your order number and clearly explain the change you are requesting.

Depending on the order status, you may request changes such as:

Personalized products may enter production quickly.

Once production has started, we may no longer be able to cancel the order or change the submitted personalization details.

Submitting your request within 2 hours gives us the best opportunity to review the order before production begins.

You may still contact us after the 2-hour period.

However, we cannot guarantee that a cancellation or modification will be possible once production or fulfilment has started.

If an order can no longer be cancelled, the applicable terms of our Return & Refund Policy will apply after delivery.

Please review your shipping address carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible.

Whether the address can still be changed will depend on the order's current production or shipping status.

Once an order has been shipped, we may not be able to redirect it.

Please review all personalization details carefully before submitting your order, including:

Giftarica cannot guarantee changes to personalization details after the 2-hour modification window.

If an eligible cancellation is approved, any applicable refund will be returned to the original payment method used for the purchase.

Approved refunds are processed within 5 business days.

Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

To request an order cancellation or modification, contact:

Giftarica
34 Rochester Dr
Barrie, Ontario
Canada

Email: support@giftarica.com
Phone: (844) 373-7601
Website: giftarica.com

Support Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time (ET)