Refund policy
At Giftarica, we want customers to have clear information about returns, refunds, and personalized orders.
Because many of our products are made to order or customized, return eligibility may depend on the reason for the request.
30-Day Return & Refund Period
You may submit an eligible return or refund request within 30 days after receiving your order.
To start a request, contact:
Email: support@giftarica.com
Phone: (844) 373-7601
Please include your order number and a brief explanation of your request.
Personalized & Made-to-Order Products
Personalized products are generally not eligible for return or exchange because of:
- Change of mind
- Incorrect size selected by the customer
- Spelling or personalization errors submitted by the customer
- Incorrect colour, font, or design option selected during ordering
- Other customer-submitted customization choices
Please review all personalization details carefully before completing checkout.
Where a digital preview or proof is provided, please review it carefully before approval.
Damaged, Defective, or Incorrect Orders
You may be eligible for a replacement or refund if:
- Your item arrives damaged
- The product has a manufacturing defect
- You receive an incorrect item
- The finished personalization differs from the information you correctly submitted
Please contact us as soon as possible and provide:
- Your order number
- A short description of the issue
- Clear photographs where relevant
We will review the information and provide the appropriate next steps.
How to Start a Return
Please contact Giftarica before sending anything back.
Once your request has been reviewed, we will provide the applicable return instructions if a physical return is required.
Returns sent without prior communication may be more difficult to identify and process.
Return Shipping
Where a physical return is required, the applicable return-shipping instructions will be provided by our support team.
Return-shipping requirements may depend on the circumstances of the request.
If the issue was caused by Giftarica, such as a damaged, defective, or incorrectly produced item, the appropriate resolution will be provided after review.
Refund Approval
Once an eligible return or refund request has been reviewed, we will let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Refund Processing Time
Approved refunds are processed within 5 business days.
Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account after Giftarica has processed it.
Shipping Charges
Shipping charges vary depending on the destination, order value, and applicable market.
Any treatment of the original shipping charge in connection with an approved refund will depend on the circumstances of the request and the applicable order terms.
Exchanges
If you receive a damaged, defective, or incorrectly produced item and would prefer an exchange, contact:
We will review the request and provide the appropriate instructions where an exchange is available.
Order Changes & Cancellations
Because personalized products may enter production quickly, cancellation or modification requests should be submitted within 2 hours of placing the order.
Contact:
as soon as possible and include your order number.
Requests received after the 2-hour period may no longer be possible if production has already started.
Need Help?
For questions about returns, refunds, or personalized orders, contact:
Giftarica
34 Rochester Dr
Barrie, Ontario
Canada
Email: support@giftarica.com
Phone: (844) 373-7601
Website: giftarica.com
Support Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time (ET)