Privacy policy

This Privacy Policy explains how Giftarica collects, uses, shares, and protects personal information when you visit giftarica.com, place an order, contact customer support, or otherwise interact with our online store.

About Giftarica

Giftarica
34 Rochester Dr
Barrie, Ontario
Canada

Email: support@giftarica.com
Phone: (844) 373-7601
Website: giftarica.com

Customer Support Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time (ET)

Information We May Collect

Depending on how you use our website or services, we may receive information including:

Your name
Email address
Phone number where provided
Billing and shipping address
Order and purchase information
Personalization details submitted for customized products
Payment-related information
Customer-support messages
Device and browser information
Website activity
Cookie and similar technology information
Marketing preferences where applicable

Personalized Order Information

Many Giftarica products are personalized or made to order.

When you submit information such as a name, date, message, photograph, design preference, or other customization detail, that information may be used as necessary to create and fulfil your order.

Please only submit personalization content that you are authorized to provide.

How We Use Personal Information

We may use personal information to:

Process and fulfil orders
Produce personalized products
Process payments
Arrange shipping and delivery
Provide tracking information
Handle cancellations, returns, exchanges, and refunds
Respond to customer-service enquiries
Maintain and improve our website
Help protect customers and prevent fraudulent activity
Provide marketing communications where permitted
Meet applicable legal, accounting, and regulatory requirements

Shopify & Service Providers

Giftarica operates its online store using Shopify.

We may also work with service providers that help us operate our business, including providers involved in:

Payment processing
Product production and fulfilment
Shipping
Tracking
Ecommerce technology
Website hosting
Analytics
Fraud prevention and security
Customer communication

These providers may process personal information where necessary to perform their services or support a customer transaction.

Payment Information

Payments are handled through the payment methods and providers available during checkout.

Giftarica does not necessarily receive or store all payment-card information directly.

Payment providers may process information according to their own privacy, security, and fraud-prevention practices.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to support:

Essential website functions
Shopping cart and checkout functionality
Customer preferences
Website security
Analytics
Marketing functionality where enabled

You may be able to manage certain cookies through your browser or any cookie-preference controls available on our website.

Marketing Communications

Where permitted, Giftarica may send marketing or promotional communications to customers who have chosen to receive them.

You may unsubscribe using the option included in applicable marketing emails.

Opting out of marketing will not prevent us from sending necessary messages relating to your orders, shipping, payments, returns, or customer-support requests.

Sharing Personal Information

We may share personal information with service providers where reasonably necessary to operate Giftarica and complete customer transactions.

Information may also be disclosed where reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Protect customers or our business
Prevent fraud or misuse
Establish or defend legal rights
Complete an authorized business transaction

International Processing

Giftarica serves customers in multiple markets and uses service providers that may operate in different countries.

As a result, personal information may be processed outside the customer's province, state, or country.

Where required, applicable safeguards should be used when information is processed or transferred internationally.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legitimate business or legal purposes.

This may include information needed for:

Order records
Customer support
Accounting
Fraud prevention
Dispute resolution
Legal compliance

The applicable retention period may vary depending on the type of information and why it is required.

Your Privacy Choices

Depending on where you live and applicable privacy law, you may have rights relating to your personal information.

These may include the right to:

Request access to your information
Ask for inaccurate information to be corrected
Request deletion in certain circumstances
Withdraw consent where applicable
Object to or restrict certain processing
Request information about how your data is used

Not every right applies in every circumstance.

To submit a privacy-related request, contact:

support@giftarica.com

We may need to verify your identity before completing certain requests.

Children's Privacy

Giftarica is not intended for children who are not legally able to make online purchases independently.

If you believe personal information relating to a child has been submitted improperly, please contact us.

Information Security

We use the ecommerce platform and service providers supporting our store to help protect customer information.

While reasonable safeguards should be used to protect personal information, no online service or method of transmission can be guaranteed completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our services, technology, data practices, service providers, or applicable requirements.

The version published on giftarica.com represents the current Privacy Policy.

Contact Us About Privacy

If you have questions about this Privacy Policy or how Giftarica handles personal information, contact: