Terms of service

These Terms & Conditions apply when you visit giftarica.com, browse our products, or place an order with Giftarica.

By using our website or completing a purchase, you agree to the terms that apply at the time of your order. Please review these Terms together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and other customer information available on our website.

About Giftarica

Giftarica is an online store offering personalized and gift-focused products.

Giftarica
34 Rochester Dr
Barrie, Ontario
Canada

Email: support@giftarica.com
Phone: (844) 373-7601
Website: giftarica.com

Customer Support: Monday–Friday, 8:00 AM–5:00 PM Eastern Time (ET)

For questions about an existing order, please include your order number whenever possible.

Personalized & Made-to-Order Products

Many Giftarica products are personalized or made specifically according to the selections submitted by the customer.

Depending on the product, personalization may include:

Names
Dates
Messages
Colours
Sizes
Designs
Fonts
Other product-specific selections

Please review all personalization details carefully before completing checkout.

Once production has started, changes to personalized information may no longer be possible.

Product Information

We aim to provide clear and accurate information about the products available through Giftarica.

Product pages may include information about:

Materials
Dimensions
Personalization options
Product images
Production information
Available variations
Other relevant product details

Because customized products are produced individually, minor differences may occasionally occur between a digital preview and the finished item.

Colours may also appear slightly different depending on the screen or device being used.

Placing an Order

Before completing checkout, please review:

Products selected
Quantities
Personalization details
Contact information
Shipping address
Product prices
Shipping charges
Final order total

Customers are responsible for providing accurate and complete information when submitting an order.

If you notice an error after placing your order, contact support@giftarica.com as soon as possible.

Prices & Currency

Current product prices are displayed on the website.

The currency applicable to your purchase will depend on the market or storefront shown during your shopping experience.

The final amount payable will be displayed before checkout is completed.

Payment

The payment methods currently available for your order will be shown during checkout.

Payment must be successfully completed or otherwise accepted before an order can move into production and fulfilment.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination, order value, and applicable market.

Current free-shipping thresholds are:

United States
Free shipping on qualifying orders over $100 USD

Canada
Free shipping on qualifying orders over $135 CAD

Orders below the applicable threshold will be charged the shipping rate displayed during checkout.

For supported international destinations, the applicable shipping charge will also be shown at checkout.

Production & Delivery

Because many Giftarica products are personalized or made to order, production time is separate from transit time.

United States

Production: 2–5 business days
Shipping / Transit: 6–8 business days
Estimated Total Delivery: 8–13 business days

Canada

Production: 2–5 business days
Shipping / Transit: 7–12 business days
Estimated Total Delivery: 9–17 business days

International

Production: 2–5 business days
Shipping / Transit: 10–21 business days
Estimated Total Delivery: 12–26 business days

Delivery timeframes are estimates and are not guaranteed arrival dates.

Customs processing, carrier delays, public holidays, weather, or other circumstances outside our reasonable control may occasionally affect delivery.

Order Tracking

Where tracking is available, tracking information becomes accessible after production is complete and the order has been shipped.

Customers can use the tracking details provided or visit the Track Order page to follow the progress of their shipment.

Order Changes & Cancellations

Because personalized orders may enter production quickly, cancellation or modification requests should be submitted within 2 hours of placing the order.

Contact:

support@giftarica.com

as soon as possible and include your order number.

Requests received after the 2-hour period may no longer be possible if production has already started.

30-Day Return & Refund Period

Giftarica provides a 30-day return/refund request period, subject to the conditions set out in our Return & Refund Policy.

Because many products are personalized or made to order, return eligibility may depend on the reason for the request.

Personalized products are generally not eligible for return because of change of mind or customer-submitted personalization errors.

Please contact us before sending anything back.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrectly produced, or different from what you ordered, contact:

support@giftarica.com

Please provide where relevant:

Your order number
A brief description of the issue
Clear photographs

We will review the information and provide the appropriate next steps.

Refund Processing

Once an eligible refund has been approved, Giftarica will process it within 5 business days.

Refunds will be issued to the original payment method used for the purchase.

Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Customer Reviews

Reviews and testimonials displayed on the website represent individual customer experiences and opinions.

They should not be interpreted as guarantees that every customer will have the same experience.

Website Information

We aim to keep product descriptions, pricing, availability, shipping information, and other website content accurate and current.

Information may occasionally be corrected or updated where necessary.

Intellectual Property

Text, photographs, artwork, graphics, logos, branding, layouts, product designs, and other materials appearing on giftarica.com may be protected by applicable intellectual-property rights.

Protected content may not be copied, reproduced, distributed, modified, or commercially used without appropriate permission.

Any rights belonging to third parties remain with their respective owners.

Appropriate Website Use

You may not use giftarica.com:

For unlawful or fraudulent purposes
To interfere with website operation or security
To introduce malicious software or harmful code
To attempt unauthorized access to systems or information
To misuse website content or functionality

Third-Party Services

Giftarica may use third-party providers for services such as:

Ecommerce technology
Payment processing
Production and fulfilment
Shipping
Tracking
Security
Analytics
Customer communication

These providers may operate according to their own terms and privacy practices.

Consumer Rights

Nothing in these Terms & Conditions is intended to remove or restrict consumer rights that cannot legally be excluded under applicable law.

Where applicable consumer-protection law provides additional rights, those rights will continue to apply.

Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes in our products, website, policies, operations, or applicable requirements.

The version published on giftarica.com represents the current version.

Contact Giftarica

For questions regarding these Terms & Conditions or an existing order, contact: