Shipping policy
This Shipping Policy explains how Giftarica orders are produced, shipped, and delivered.
Because many of our products are personalized or made to order, production time and shipping time are separate stages of the delivery process.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery destination, order value, and applicable market.
Current free-shipping thresholds are:
United States
Free shipping on qualifying orders over $100 USD
Canada
Free shipping on qualifying orders over $135 CAD
Orders below the applicable threshold will be charged the shipping rate displayed during checkout.
For supported international destinations, the applicable shipping charge will be shown at checkout.
Production Time
Most Giftarica orders require:
2–5 business days
for production and preparation before shipment.
Because many items are personalized, this stage may include preparing the product according to the customization details submitted with the order.
Production time does not include carrier transit time.
United States Delivery
For orders delivered within the United States:
Production: 2–5 business days
Shipping / Transit: 6–8 business days
Estimated Total Delivery: 8–13 business days
Canada Delivery
For orders delivered within Canada:
Production: 2–5 business days
Shipping / Transit: 7–12 business days
Estimated Total Delivery: 9–17 business days
International Delivery
For supported international destinations:
Production: 2–5 business days
Shipping / Transit: 10–21 business days
Estimated Total Delivery: 12–26 business days
International deliveries may also be affected by customs processing, local carrier operations, or other destination-specific requirements.
Business Days
Business days generally refer to Monday through Friday, excluding applicable public holidays.
Orders placed outside business days may begin production on the next available business day.
Order Tracking
Where tracking is available, tracking information becomes accessible after production is complete and the order has been shipped.
Customers can use the tracking details provided or visit our Track Order page to follow the shipment.
Tracking information may show limited activity immediately after dispatch while the carrier processes the parcel.
Delivery Estimates
All delivery timeframes are estimates and are not guaranteed arrival dates.
Carrier delays, weather conditions, customs processing, peak shipping periods, public holidays, or other circumstances outside our reasonable control may occasionally affect delivery.
Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Please review your delivery details carefully before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at:
Because personalized orders may enter production quickly, address changes may not be possible once production or shipping has begun.
Delayed Orders
If your order has exceeded the applicable estimated delivery timeframe, please contact our support team.
Include your order number and any available tracking information so we can review the shipment.
Damaged or Incorrect Deliveries
If your order arrives damaged, defective, or different from what you ordered, please contact us and provide:
- Your order number
- A brief description of the issue
- Photographs where relevant
We will review the information and provide the appropriate next steps.
Questions About Shipping?
Contact Giftarica:
Giftarica
34 Rochester Dr
Barrie, Ontario
Canada
Email: support@giftarica.com
Phone: (844) 373-7601
Website: giftarica.com
Support Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time (ET)