Contact Us
Need help with a product, personalization, an existing order, shipping, or a return? You can reach Giftarica using the details below.
Customer Support
Email: support@giftarica.com
Phone: (844) 373-7601
Support Hours:
Monday–Friday
8:00 AM–5:00 PM Eastern Time (ET)
If your message relates to an existing order, please include your order number whenever possible.
How We Can Help
You can contact us regarding:
- Product questions
- Personalization details
- Order status
- Shipping and delivery
- Tracking
- Returns and refunds
- Damaged, defective, or incorrect items
- Payment or checkout questions
- General customer-service enquiries
Order Questions
For order-related messages, please include where relevant:
- Your order number
- The email address used at checkout
- The product concerned
- A short description of your question or issue
- Photographs where helpful
Shipping & Delivery
Current estimated delivery timeframes are:
United States: 8–13 business days
Canada: 9–17 business days
International: 12–26 business days
Shipping rates are calculated at checkout.
Current free-shipping thresholds include:
United States: Free shipping on qualifying orders over $100 USD
Canada: Free shipping on qualifying orders over $135 CAD
Returns & Refunds
Eligible return or refund requests may be submitted within 30 days after delivery, subject to the conditions in our Return & Refund Policy.
Approved refunds are processed within 5 business days and returned to the original payment method.
Please contact us before sending anything back.
Contact Giftarica
Giftarica
34 Rochester Dr
Barrie, Ontario
Canada
Email: support@giftarica.com
Phone: (844) 373-7601
Website: giftarica.com
Support Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time (ET)