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Product Descriptions
Welcome family and holiday guests with a festive personalized coir doormat featuring your family name and a cheerful Christmas design. Perfect for adding seasonal charm to your front entrance, porch, or entryway, this custom mat makes a thoughtful holiday gift for families and new homeowners.
Production & Shipping Time
Production & Shipping Information
Many Giftarica products are personalized or made to order. Because of this, your order goes through two separate stages before delivery: Production and Shipping.
1. Production Time
After your order is placed, please allow:
2–5 business days
for your item to be produced and prepared for shipment.
Business days are Monday through Friday, excluding applicable public holidays. Orders placed on weekends or holidays will begin processing on the next available business day.
2. Shipping & Transit Times
Once production is complete and your order has been shipped, estimated transit times are:
United States
Shipping: 6–8 business days
Estimated total delivery: 8–13 business days
Canada
Shipping: 7–12 business days
Estimated total delivery: 9–17 business days
International
Shipping: 10–21 business days
Estimated total delivery: 12–26 business days
Total delivery estimates include both production and transit time.
Delivery timeframes are estimates and may occasionally be affected by carrier delays, customs processing, public holidays, or other circumstances outside our reasonable control.
Shipping Costs
Shipping rates are calculated at checkout based on your destination and order value.
United States: Free shipping on qualifying orders over $100 USD
Canada: Free shipping on qualifying orders over $135 CAD
For other destinations, the applicable shipping charge will be displayed at checkout.
Tracking Your Order
Where tracking is available, you will receive tracking information after your order has completed production and has been shipped.
Tracking may take some time to update after the carrier first receives the shipment.
Multiple Shipments
If your order contains different product types, items may occasionally be produced or shipped separately.
This means you may receive more than one package for the same order.
Check Your Shipping Address
Please review your shipping address carefully before completing checkout.
If you notice an error after placing your order, contact support@giftarica.com as soon as possible.
Because personalized orders may enter production quickly, address changes may not be possible once production or shipping has begun.
International Orders
International deliveries may be subject to customs processing or import requirements in the destination country.
Any applicable duties, taxes, or import charges may depend on local regulations and are not included unless specifically shown during checkout.
Common Questions
When should I expect my order?
Your estimated delivery time includes both production and shipping.
For example, a U.S. order requires approximately 2–5 business days for production followed by 6–8 business days in transit, giving an estimated total delivery timeframe of 8–13 business days.
Can I cancel or change my order?
Cancellation or modification requests should be submitted within 2 hours of placing your order.
Contact support@giftarica.com as soon as possible and include your order number.
Requests received after the 2-hour window may no longer be possible if production has already started.
How to Personalize
How to Personalize Your Order
Making your item unique is simple! Just follow these three easy steps before checking out:
1. Choose Your Options
Select your preferred size, color, or style from the dropdown menus on the product page.
2. Enter Your Custom Details
Locate the Personalization Box (or "Add a note to your order" in the cart) and provide all the requested customization details for your order. The required information varies by product, so please follow the personalization instructions shown on the product page. Double-check your details before placing your order to ensure everything is correct.
3. Review & Double-Check
Please ensure all spelling and dates are correct. Since these items are custom-made just for you, we are unable to accept returns due to typos provided at the time of order.
Pro Tip: If you have a specific layout in mind or a high-quality photo to upload, please use the "Upload Image" button or email it to support@giftarica.com with your Order Number in the subject line.
Return and Refund Policy
Returns & Refunds
Because many Giftarica products are personalized or made to order, return eligibility depends on the reason for the request.
1. 30-Day Return & Refund Period
Eligible return or refund requests may be submitted within 30 days after delivery.
To start a request, contact:
Please include your order number and details of the issue.
2. Personalized & Made-to-Order Products
Personalized products are generally not eligible for return or exchange because of:
- Change of mind
- Incorrect size selected by the customer
- Spelling or personalization errors submitted by the customer
- Incorrect colour, font, or design option selected during ordering
Please review all personalization details carefully before completing your purchase.
Where a digital preview or proof is provided, please check the information carefully before approving it.
3. Damaged, Defective, or Incorrect Orders
You may be eligible for a replacement or refund if:
- Your item arrives damaged
- The product has a manufacturing defect
- You receive an incorrect item
- The finished personalization differs from the information you correctly submitted
If there is a problem with your order, contact support@giftarica.com as soon as possible.
Please provide:
- Your order number
- A short description of the issue
- Clear photographs where relevant
We will review the information and provide the appropriate next steps.
4. Refunds
Once an eligible refund has been approved, Giftarica will process it within 5 business days.
Refunds are issued to the original payment method used for the purchase.
Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
5. Cancellations & Changes
Cancellation or modification requests must be submitted within 2 hours of placing your order.
Contact support@giftarica.com as soon as possible and include your order number.
Requests received after the 2-hour window may no longer be possible if production has already started.